I have received similar email today. I had managed to get two GE's at ACO rate but they want me to return everything else to them. My question is who is going to pay for these to be sent securely/registered back to the incompetent ACO ? I don't wish to send them in standard post as then it would be my word against theirs in they don't arrive. Out of principle i don't feel i should pay a penny for their F'up.
Well, I thought it had all gone too smoothly. Just been e-mailed to say I need to return my tickets!
Because the website wouldn't apply my ACO discount back in October I paid full price while booking and then ACO reimbursed me after. Now it turns out I have to have different member specific tickets and my original ones have been cancelled.
How ridiculous just to keep the red tape flowing, what does it matter what the ticket says!!
