Late ferry changes beware.

[slash]

Just posted this info on Beermountain, so I thought I would share it with the good folk here.


Having just changed my car, I needed to amend my ferry booking with Brittany, no problem, just get on the website and click on the manage my booking tab, OH NO!

The website tried to charge me an extra £180 for taking a similar sized vehicle. I phoned Brittany Ferries, and the lovely Louise explained that changes made on the website will reset the entire booking to reflect current prices, not the price when originally booked, hence the huge hike in cost. The amenment was made over the phone, and no costs applied.

Don't rely on the web, make that call!

Slash

[Nobby Diesel]

Ferry Travel Club - made a couple of changes this year and no charges at all. The original price is cheaper than booking direct, even after paying the 8 quid membership.

[Lazy B'stard]

I wish I'd known of this a week ago. I needed to amend our booking last week.

The changes were one extra passenger and a change from a car to a van. The only size difference between car and van is an extra 60cm height. The van also weighs almost a tonne less than the car.

The cost was astronomical. I cancelled our cabin to lower the cost and changed to an earlier crossing but I still had to pay £80 extra.

What really pisses me off is I used a voucher from to make this booking. By voucher was worth £340 and this years crossing was originally £260 and there is no cash alternative, so the bastards were already £80 up.

I think this is my last year with Brittany Turpin. I've used them for the last 9 years, but I think it's time to find someone who doesn't shaft their loyal customers.

Si

[Brad Zarse]

I suspect you might be looking for that ferry company for some time.....

[Buck Bundy]

I wish I'd known of this a week ago. I needed to amend our booking last week.......................

I think this is my last year with Brittany Turpin. I've used them for the last 9 years, but I think it's time to find someone who doesn't shaft their loyal customers.

Si

I think you're being a bit harsh, as you now know the reason for the huge increase. It's a good point that Slash made - websites just aren't always clever enough to do what we want.

We do Le Mans on bikes, and for a few years BF's website didn't allow more than 1 bike to be booked at a time (it does now), so it was impossible to share a cabin. Because of this, we booked by phone and explained that the website didn't permit what we wanted to do, so the person on the phone matched the cheaper on-line price. I had the same problem trying to make a free on-line ammendment that the website wouldn't allow, but by phoning up and explaining the problem they did the ammendment and waived the £10 fee.

In short, I've never had a problem with Brittany Ferries, only their website. If in doubt talk to a human.

[DelBoy]

In short, I've never had a problem with Brittany Ferries, only their website.

...........and their prices   

Del