Title: Members area 2024 Post by: slash on March 14, 2024, 01:59:58 pm Been trying to book a guest pass for the members area for Wednesday/Thursday for the past week, but the website will only sell them with a members pass for the same days. As I already have a pass for the week I was fearing the worst and resigned myself to an ACO rip off of some sort. Anyway, emailed this morning, was called back within the hour, and as I already had a full week pass, I was able to buy a full week guest pass despite them being shown as sold out on the members website.
I have to say well done ACO for excellent customer service. FYI I was told that the Wednesday/Thursday passes will not be valid on the Friday. Title: Re: Members area 2024 Post by: enzo on March 14, 2024, 02:45:06 pm Wow that's shocking as I was told the opposite a week ago ??
Title: Re: Members area 2024 Post by: Kev_mk3 on March 14, 2024, 05:25:11 pm Wow that's shocking as I was told the opposite a week ago ?? I was about to link your post to here tbf but sounds like they are not sure whats going on.Title: Re: Members area 2024 Post by: slash on March 14, 2024, 05:52:31 pm Confusion at the ACO?
Surely not!! Title: Re: Members area 2024 Post by: Aysedasi on March 15, 2024, 10:00:54 am I certainly understood they were sold out weeks ago.
Title: Re: Members area 2024 Post by: enzo on March 15, 2024, 12:10:38 pm Had a phone call today. They are sold out and you can only add one guest now ! But at the time I renewed I could have added more as I had them in my cart.
Poor chap on the phone was nearly apologising about the decisions being made are above his pay grade. But still a no no ! Pierre Fillon wasn't available to comment 😉 Title: Re: Members area 2024 Post by: Aysedasi on March 15, 2024, 12:39:57 pm Pierre Fillon wasn't available to comment 😉 Apparently they wouldn't let him in the building as he didn't have his guest pass...... ;) Title: Re: Members area 2024 Post by: Chrisgr31 on June 03, 2024, 03:00:51 pm I certainly understood they were sold out weeks ago. If you don’t ask you don’t get! I was offered them with my membership renewal on Friday! To avoid doubt I had to pay for them. |